![]() They are humble – allowing their behavior to communicate their values and their appreciation for their people – and they are vigilant – in promoting the right attitude and belief systems that encourage others to succeed. Their leadership qualities are people-centric, modeling servant leadership behavior and valuing service to others. Some of the top performing companies like Chick-fil-A, Best Buy, UPS, Whole Foods, Starbucks, Ritz Carlton and Southwest Airlines are lead by self-described servant leaders. Rather than epitomizing humility, influence and meeting people where they are at, too many leaders think being a leader means power and authority. Despite its trending status – as well as its undeniable success – most people do not equate leadership to service. ![]() Leaders “move up” the ladder in an organization, and, once there, see themselves “above” their team. Here’s the problem, most organizations operate from a hierarchical leadership structure. The heart of leadership is serving others first, before yourself.
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